Frequently Asked Questions

What type of payments do you accept?

We accept all major credit cards, PayPal, and Apple Pay. 

 

Do you currently offer gift cards?

We do not currently offer gift cards at this time but we will in the near future.

 

Do you ship internationally?

No. Shop Melanin in YA only ships across the United States.

 

How much is shipping?

Shipping is automatically calculated at checkout. Add the items to your cart and continue with the transaction as if you are about to pay and the shipping fee will show up before payment.

 

When will my order arrive?

You order should arrive within 14 business days after your order is processed. Please allow for extra time due to COVID delays and please email info@melanininya.com if you have not received your order within three weeks.

 

Do you offer bulk order rates?

Please email info@melanininya.com with your inquiry for a discount on a bulk order.

 

Is there a minimum for ordering?

You can purchase one product type for shipment. The minimum quantities of each product vary.

 

Do you have any discount codes available?

Discount codes are only provided to Patreon Patrons all year round and to the general public on Juneteenth and Black Friday. 

 

Can I add a gift note or gift wrap?

Currently, we do not offer these options but plan to in the future.

 

My order was flagged for fraud. What’s next?

If you received an email requesting billing verification, your order has one or more details that require additional verification before it can be shipped.

 

What happens if I am not home to receive my shipment?

Shop Melanin in YA is not responsible for lost or stolen packages nor are we responsible if you enter an incorrect shipping address at checkout. Shop Melanin in YA does not require a signature upon delivery for your shipment. 

 

What if I am not satisfied with my order?

If there is a problem with your order, please email us at info@melanininya.com with your order confirmation number. Any issues that occur which result in your dissatisfaction must be reported immediately upon receipt, and submitted with a photo of the items received to info@melanininya.com. If there is an error on our part related to your order, we may issue a credit for your order.

Please note that exchanges and returns are not available. To see if you qualify for a possible credit for a future order, please email us. 

 

How do I cancel an order?

If an order has already shipped, it cannot be cancelled. Please email info@melanininya.com to cancel order as soon as possible so that the order can be cancelled in time. Otherwise, the order may need to be returned for a refund. 

 

Is there a brick and mortar?

At this time, there is not a physical location for Shop Melanin in YA. 

 

When are you open? 

Shop Melanin in YA is open to handle customer service inquiries Monday - Friday 10am-4pm except for all Federal Holidays when Shop Melanin in YA is closed. 

 

Does Melanin in YA have employment opportunities?

Shop Melanin in YA is not taking resumes/applications at this time.